Bellperson

If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Inn at Laurel Point.

Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Provide exceptional guest service to our guests
• Coordinate dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that the Inn at Laurel Point Service Standards are adhered to in an effort to consistently offer the best service possible
• Ensure all aspects of work station, including storage area and communication log is maintained clean, organized and up to date
• Energize the Inn at Laurel Point brand by promoting guest loyalty and local recognition
• Assist guests with luggage, escort incoming guests to their destination, assist group & tour arrivals and departures
• Assist with all evening house duties including guest room deliveries, turn down service and addressing guest room cleanliness and maintenance concerns
• Assist in maintaining the Inn and its public spaces in a clean and presentable fashion at all times
• All other duties as assigned

Qualifications:

• Passion for guest service
• Excellent interpersonal skills
• Excellent time management skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Knowledge of Fidelio Opera systems, Word, Excel an asset
• Exceptional knowledge of Victoria and Surrounding area and attractions
• A resourceful personality
• Must be able to lift up to 50lbs
• Must possess a valid BC driver's license and be able to drive automatic and standard vehicles
• Must be able to multitask & consistently deliver top quality service in a fast paced work environment
• Must be a team oriented & motivated individual
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship

Reports To: Guest Service Manager