Server - AURA Restaurant & Patio

Summary of Position:

To represent the Inn at Laurel Point in all guest interactions as an "Elegant, Pacific Rim Inspired waterfront inn where memories are created."  The Restaurant Server is a true professional with a passion for food, wine, spirits and the entire food and beverage experience, which they dedicate to sharing with our guests by providing an exceptional dining experience.

Responsibilities:

• Ensure the highest guest satisfaction by providing consistent excellence of service and giving genuine personal attention
• Professionally greeting and welcoming guests upon their arrival to the Restaurant
• Project a pleasant and positive professional image to all guests at all times
• Sell and up-sell menu and beverage items in a positive, professional manner
• Deliver and presenting food items to guest tables
• Bussing and re-setting tables
• Performing opening, cleaning and closing duties
• Has good working knowledge of the POS system and payment machines in order to provide efficient and accurate ordering and billing.
• Ensure all items are delivered in a timely manner
• Maintain knowledge of restaurant menus, including features, kitchen glossaries and technique to deliver accurate information to guests and self educates and acquires knowledge about food and wine
• Communicate effectively with guests, supervisors and co-workers using appropriate etiquette and language and works in cooperation and harmony with all colleagues, supervisors and other departments to execute duties and responsibilities with due diligence
• Has good knowledge of Inn facilities and city attractions for the benefit of enquiring guests
• Comply with the Inn at Laurel Point's policies and procedures.

 

Qualifications:

• Minimum of 1 year experience in fine-dining restaurant
• Knowledge of wine service
• Sincere desire to exceed guest expectations
• Passion for food & wine
• Ability to work well under pressure, and high energy and self-motivation required.
• Ability to work without constant supervision
• Strong communication and telephone skills
• Must be enthusiastic and team oriented
• Must be personable and professional
• Foodsafe Level 1 and Serving It Right
• Must be able to lift 30lbs on a regular basis
• Flexible availability, including weekdays, weekends, and statutory holidays
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship 

 

Reports To: Director of Food & Beverage, Assistant Food & Beverage Manager,