Switchboard Agent

Summary of Position:

As a Switchboard Agent at the Inn at Laurel Point, your primary responsibility will be answering and distributing incoming telephone calls in a timely and professional manner. You will also form an integral part of the Front Office Team and will be required to assist in daily operations including the co-ordination of information with all other departments at the Inn.

If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Inn at Laurel Point.

Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Provide exceptional guest service to our guests
• Assist when needed in coordinating dinner reservations, airline bookings, airport transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that Inn at Laurel Point Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Inn at Laurel Point brand by promoting guest loyalty and local recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications:

• Passion for guest service
• Excellent interpersonal skills
• Excellent time management skills
• Exceptional communication skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Knowledge of Opera systems, Word, Excel an asset
• Exceptional knowledge of Victoria and surrounding area and attractions
• A resourceful personality
• Multi-line telephone experience an asset
• Flexible availability: including evenings, early mornings, weekends and statutory holidays
• Must be able to multitask & consistently deliver top quality service in a fast paced work environment
• Must be a team oriented & motivated individual

Reports To:  Front Office Manager