Nikki Dillman, Front Desk Agent
Nikki joined the Front office team in August 2012.
As a 2nd time recipient of the Front-of-the House Colleague of the Month award, Nikki continues to impress internal and external guests alike.
Of special note is a guest comment she received in August detailing the way in which Nikki went above and beyond once she became aware of a ferry cancellation between Sidney to Friday Harbour in Washington. Nikki promptly assisted the guest with alternate ferry reservations along with hotel reservations in Seattle. Our valued guest states, “Nikki saved us so much grief by taking an interest in our predicament…if we weren’t planning to meet up with our daughter in Friday Harbour, we would have just as soon stayed on at Inn at laurel Point because of Nikki’s hospitality”.
We congratulate Nikki for being recognized for this deserving award!
Jagdeep Dhaliwal, Room Attendant
We are thrilled that Jagdeep is now a two-time winner of the Heart-of-the-House Colleague of the Month award.
A valued colleague in our Housekeeping department since 1997, Jagdeep is recognized amongst her peers as helpful, friendly, and hard working.
She is known for taking on extra tasks when required, always with a smile on her face. Our guests love her too stating “Jagdeep has been wonderful and very helpful” and “we give you a 10 out of 10 for an excellent stay. We could not find fault with anything, especially the room.” Jagdeep truly embodies our core values of curiosity, excellence, respect, and stewardship on a daily basis!
We congratulate Jagdeep for winning August’s Heart of the House Colleague of the Month award!
Jeff joined our Inn in April of this year as a Room Attendant and quickly became a valuable member of our Housekeeping team. His colleagues say that he is someone you “can always rely on” and our guests say that “he was very helpful to my mother and I…he went above and beyond the call of duty and really seemed to enjoy helping the visitors”. Jeff is truly a pleasure to work with and one who consistently upholds our values of Respect, Excellence, Curiosity and Stewardship. We congratulate Jeff on winning September’s Heart-of-the-House Colleague of the Month award!
Joshua joined our Inn in April of this year as Night Auditor for his Camosun Hospitality Management co-op placement. Joshua quickly learned the ins and outs of Front Office operations, in addition to learning housekeeping, maintenance, and in-room dining duties. One guest wrote, “Thank you SO much for making our stay here amazing…you went above and beyond on so many levels…you make this hotel stand out from the Victoria crowd!”. We congratulate Joshua on winning September’s Front-of-the-House Colleague of the Month award!