Nikki Dillman, Front Desk Agent
Nikki joined the Front office team in August 2012.
As a 2nd time recipient of the Front-of-the House Colleague of the Month award, Nikki continues to impress internal and external guests alike.
Of special note is a guest comment she received in August detailing the way in which Nikki went above and beyond once she became aware of a ferry cancellation between Sidney to Friday Harbour in Washington. Nikki promptly assisted the guest with alternate ferry reservations along with hotel reservations in Seattle. Our valued guest states, “Nikki saved us so much grief by taking an interest in our predicament…if we weren’t planning to meet up with our daughter in Friday Harbour, we would have just as soon stayed on at Inn at laurel Point because of Nikki’s hospitality”.
We congratulate Nikki for being recognized for this deserving award!
Jagdeep Dhaliwal, Room Attendant
We are thrilled that Jagdeep is now a two-time winner of the Heart-of-the-House Colleague of the Month award.
A valued colleague in our Housekeeping department since 1997, Jagdeep is recognized amongst her peers as helpful, friendly, and hard working.
She is known for taking on extra tasks when required, always with a smile on her face. Our guests love her too stating “Jagdeep has been wonderful and very helpful” and “we give you a 10 out of 10 for an excellent stay. We could not find fault with anything, especially the room.” Jagdeep truly embodies our core values of curiosity, excellence, respect, and stewardship on a daily basis!
We congratulate Jagdeep for winning August’s Heart of the House Colleague of the Month award!
Peter Smith, Bartender
Peter has been one of our valued colleagues since June 1996.
As a Bartender in AURA waterfront restaurant + patio, Peter is consistently recognized for providing exceptional service; no wonder this marks the 3rd time he has won this award! Our guests rave about him saying, “Peter the Bartender was superb” and “Peter provided superior service; he was very friendly and knowledgeable”.
Recently, Peter was recognized by a colleague who stated, “Peter goes above and beyond for his guests and colleagues every time I work alongside him. He is extremely respectful with everyone around him. He is always willing to help out, he exceeds in his position every day and is always coming up with new methods to make work more efficient. I think Peter should definitely be colleague of the month!”
We congratulate Peter for winning July’s Front of the House Colleague of the Month award!
Amanda Johnson, Houseperson
Amanda joined the Housekeeping team as Houseperson in April of this year.
In the short time that she has been with us, Amanda has been wowing her co-workers inside and outside of her department. She received four colleague of the month nominations for the month of July recognizing her for her hard work, efficiency, helpfulness and for being a pleasure to work with. One nomination stated, “Amanda constantly exceeds our expectations every day and always with a smile on her face”. The nomination mentioned how she recently exceeded our core value of Excellence when upon delivering extra hangers to a guest who had difficulty with mobility, Amanda offered to hang all of her clothing for the guest.
Also mentioned is that Amanda exceeds the core value of Curiosity as she is always coming up with new ideas that make the Houseperson’s duties more efficient.
We congratulate Amanda for winning July’s Heart of the House Colleague of the Month award!