Where do I even start??

On behalf of Air Canada Vacations and the Caribbean Goes North Team, I would like to thank you and the fantastic team at the Inn at Laurel Point for making our first “Caribbean Goes North” in Victoria truly memorable.

At the risk of missing someone, I would like to highlight a few team members that made the experience extra special for us.

Starting with Jason, of course, always so pleasant and helpful...what a wonderful welcome greeting!

Graham and Harj...who always go above and beyond and make sure everyone feels at home. They are genuinely focused on guests' satisfaction.

Demetris…who personally made sure every detail was attended to...how can we thank him?

Erin...a real professional who just had it all under control...and then some...

Chef Horen.......................well, that's another story...he has given "memorable", a whole new meaning. The dinner was simply amazing and the dessert...no words can really do it justice. PERIOD.

Scott, who was there to make sure we all felt special and assured us that the evening was going to be perfect in every way (just like his smile...truth be told).

And then there is you...Miss Kyla-Rae, who we all know embraced this as YOUR event. You welcomed us (your friends, fans and colleagues) to your new home. You made sure our stay was wonderful and spearheaded this whole movement.. Although you were somewhat motivated by your role as Sales Manager, you were also there as Kyla-Rae, the friend and colleague who wanted everything to be perfect - you were proudly showcasing your product and also taking care of us - "your people".

Thank you ALL once again, for a fabulous event, for all the special touches, the additional decor, the incredible food and the impeccable service.

Looking forward to many more events and to seeing you all soon.

Regards,

Edna Ray, Regional Sales Manager BC/Yukon, Air Canada Vacations

Dear Laurel Point team,

I'd like to acknowledge you all for your part in a really great meeting. This was my first attempt at coordinating a meeting of this size and complexity, and you all made it really easy.

To Krista: Thank you for meeting with me those initial times and making very clear which parts the hotel would handle and which parts I would handle, and for being so patient in sending back version after version of the meeting agreement document. Also, for going out of your way to find information for me on my numerous questions.

To Jennifer: Thank you for your keeping me up-to-date and responsible for my room block, always letting me know where we were at in the reservation count and the many faxes and emails of who had reserved.

To Louise: Thank you for taking over from Lesley for the meeting and making sure that everything was going smoothly, and for your encouraging and positive way of being.

I would definitely choose to have another meeting at the Laurel Point, and recommend it to others. My personal gratitude to you all and the catering staff including Demetris and Erin, I can't imagine how it would have gone if not for your efforts!

Best regards,

Peter Hollemans, Terrenus Earth Sciences, Coast Watch Node Conference

Now that I look back at our recent visit to Laurel Point, I must thank you all very sincerely for the wonderful experience Belimo Americas had at your hotel.

I cannot think of one thing to criticize. Your excellent staff, your beautiful setting and facility and your professionalism was among the best I have experienced in the 14 years I have been arranging our most important meetings. Everything each day was handled so well -- from the apples we were greeted with when lined up for check in--to your storing our luggage while we went to Butchart Gardens, I never had to worry if something would be right and so could concentrate on the details of our events. Meeting rooms were always ready with the AV we needed and all else, your food displays were beautiful and so tastefully presented and the cleanliness of the hotel and friendliness of all staff set you a step above most 4 and 5 star resorts I have been to with groups.

The closeness of your meeting space to the dining areas, front desk and your sales office make your facility perfect for meetings of up to 150 people and the fact that the Inn at Laurel Point is set apart yet very close to exciting downtown Victoria with the many opportunities for activities within walking distance makes your Inn ideal for meeting groups.

Thank you all for all you did to make our meeting a complete success.

Kind regards,

Joan Ballen, Assistant to the President, Belimo Aircontrols (USA), Inc.

S. Arden, Director of Independent Services, Thrifty Foods

I. Bradley, Chairman, 405 Squadron Pathfinder

To whom it may concern:

I have attended two different meeting at the inn over the last few weeks.

I have dairy and gluten allergies and have to be very cautious about what I eat. Often, this means that I bring my own meals and snacks rather than take chances with the food available at meetings and conferences.

However, in the case of your hotel, I have found the food and service to be excellent. Your staff have been incredibly accommodating - going out of their way to ensure that I have my special meals and that I know the ingredients in other food items. And, the food is delicious. I particularly appreciate the variety of items that have been available.

This may seem like a small point, but it is a significant one for me. Thank you for the care and attention that has been taken to ensure that I am safely fed.

Kind Regards,

Jennifer

Jennifer

On behalf of everyone who attended our meetings, thank you!  The staff made the events easy and seamless and were extremely responsive to some last minute changes.  Special thanks to the banquet staff who were the friendliest and most accommodating staff I have ever come across in my years either working in the hotel industry or arranging these events.  They represented the Laurel Point Inn very well. 

Rosemary Sutton, Operations Manager/Tire Stewardship BC

Dear Maria and Ashley:

Thank you both for helping us to host such a successful conference this weekend.
Our 80 delegates had nothing but praise for the smoothness of the Laurel Point's service and staff and its elegant surroundings.

In particular, we are grateful for the quick room changes, prompt AV support, delicious food, and and excellent on-the-spot accommodation of disabilities and allergies. An award-winning UVic student was able to attend because of your excellent accommodation of her celiac condition.

Your staff checked in with me regularly and tactfully to make sure everything was running perfectly and supplied extension cords, podiums, tables, and extra chairs at flying speed when needed to make presentations work. As one delegate wrote to me this morning,  "It was a perfectly organised conference . . . "

In short, your behind-the-scenes work made it possible for us to host a truly international event and to showcase the best of UVic's research.

Many thanks!

Dr. Lisa Surridge, Department of English, University of Victoria

Thank you to you and the Inn staff on behalf of the Partners in Care Program for the wonderful job everyone did on our behalf last week. From the valet service and assistance at the front door for our staff, through the technical services, food, bar and serving staff, all went very smoothly and professionally. I heard many positive comments about the quality of the buffet and appetizers and the beautiful setting. 
Thank you again for your attention to detail. We're very pleased we selected the Inn at Laurel Point Inn for this event. 

Partners in Care Program

Hi Louise,

THANK YOU!  We had a wonderful program at the Inn at Laurel Point.  I'm still in the process of recapping our program evaluations, but I'm pretty sure all the comments regarding the hotel will be excellent.  I'll be sure to send you a copy when it's completed.

You certainly have to be proud of your excellent staff at the hotel.  Everyone was attentive, friendly and very professional.  Connie was a delight each day and Elise was also great.  The quality of the catering was also a highlight.  I got a lot of compliments on the food.  You also did a great job getting our program put together.  Everything went smoothly - including the teardown for the wedding party and the perfect set up the next day.  I was impressed that it could happen so fast.

Thanks again for helping make my conference a huge success!

Jeanne

P.S.  Thank you for the new "sparkly" shirt.  I'll be wearing it at our next staff meeting and will make everyone jealous!  WooHoo!

Jeanne Oliver, College of Optometry, Dir. of External Relations

Dear Ashley,
on behalf of the management and all staff of China Ocean Shipping, we would like to simply pass along a very big thank you to the wonderful, professional and passionate staff that made our event and stay so perfect, it was very special, the hotel rooms and food were all wonderful, we had a very enjoyable time ! 

Thank you again and have a nice day !

Connie Lam, China Ocean Shipping (Canada) Inc.