We encourage all travellers planning to visit Victoria BC to consult the BC Centre for Disease Control, Public Health Agency of Canada (PHAC) or World Health Organization (WHO) websites and continue to make informed decisions for travel. If you feel unwell or any members of your travelling party have any symptoms of COVID-19, we kindly ask you to call us to change your reservation to a later date. There is no charge for changing your reservation.
If you have an existing reservation, we look forward to welcoming you and want to assure you that we are taking every reasonable precaution to ensure a safe and healthy stay. Read about our Commitment to Care.
If booking accommodation with us, book with confidence knowing that our best available rate may be cancelled up to 4:00 pm on the day of your arrival. Valid until March 31, 2021, some restrictions apply.
For stays after April 1, 2021 cancellations are accepted, with no penalty, 24 hours prior to arrival (up to 4pm the day before you arrive).
If you have booked accommodation through an online travel agent (OTA), such as Expedia or Booking.com, please contact them directly to cancel or change your booking – according to their terms and conditions.