In Room Dining Server

InRoomDiningServer09202024 / FULL-TIME / Posted 2024-09-20

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Summary of Position:
To represent the Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories”.  The In-Room Dining Server is responsible for receiving, recording and expediting all room service orders while ensuring quality service and guest satisfaction is maintained.

Responsibilities:

• Process room service orders from start to finish, which would include: receiving and delivering room service orders; entering orders using POS; setting up trays; processing payments; retrieving trays
• Set-up and delivery of “Special Favors”, welcome cards, and other items to guest rooms
• Has good working knowledge of POS systems and payment machines in order to provide efficient and accurate ordering and billing
• Ensure all items are delivered in a timely manner
• During shoulder and off seasons, assist with bar portering duties such as ice, stock, garnish preparation etc.
• Assist other outlets where possible with serving, bussing and table maintenance if required
• Assist in Duo Café & Bakery with orders, bussing and general cleanliness during barista rest periods and meal breaks if not assisting with IRD orders
• Promptly ask for assistance when necessary
• Maintain knowledge of food & beverage menus, including features, kitchen glossaries and technique to deliver accurate information to guests and self-educates and acquires knowledge about food and wine
• Communicate effectively with guests, supervisors and co-workers using appropriate etiquette and language and works in cooperation and harmony with all colleagues, supervisors and other departments to execute duties and responsibilities with due diligence
• Has good knowledge of Inn facilities and city attractions for the benefit of enquiring guests
• Complies with the Inn at Laurel Point’s policies and procedures

Job Requirements:

• Previous Serving experience an asset
• Ability to work without constant supervision
• Strong communication and telephone etiquette skills
• Must be energetic, enthusiastic and team oriented
• Must be personable and professional
• Foodsafe Level 1 & Serving It Right required
• Must be able to lift 30lbs on a regular basis
• Flexible availability, including early mornings, evenings, weekends and statutory holidays
• Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship

Reports To: Restaurant Manager

Closing Date: Please submit your application as soon as possible as applications are reviewed daily

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