How is the Inn responding to COVID-19?
Please see our Commitment to Care

What procedures do you have in place to ensure the health and safety of guests?
Our standards for cleaning protocols and processes remain exceedingly high and we take these measures very seriously. In light of the evolving COVID-19 pandemic we are more focused than ever on our guests and employees well-being, without compromising the quality of your experience when you stay with us. Our health and safety measures are designed to address a full spectrum of viruses, including COVID-19, and incorporate everything from hand washing hygiene and cleaning product specifications, to guest room and common area cleaning procedures. Increased focus and attention on public area high touch points are addressed through increased cleaning and sanitation frequency.  Our colleagues and guests are required to wear masks in all public spaces throughout the hotel.

What are the cleanliness routines between guests?
Our guestroom cleaning procedures include a number of standard operating procedures to ensure our Guests are provided with a clean guestroom. During this time, we are taking further measures to protect our Guests and colleagues with the addition of UVC disinfection and ozone treatment.

Will someone access my room during the day? What would they be sanitizing?
For your safety, we will not be providing housekeeping services during the day. Our team will fully stock your room with enough amenities for your stay duration and if you require any further amenities, our team are happy to send to your room for a contactless delivery.

What is your cancellation policy?
If booking accommodation with us until March 31, 2021 please book with confidence knowing that our best available rate may be cancelled up to 4:00 pm on the day of your arrival.

Do you offer valet services?
Valet parking is not currently available, guests may self park for $17 per night and luggage carts will be available for guest use

Can I charge my electric vehicle?
Yes, our Tesla and Universal EV charging station is accessible to our Guests 24 hrs/day. For the consideration of others, we ask that vehicles are not left there longer than their charging time.

Are pets still welcome?
Yes, read more about our pet friendly guest rooms here

Can I use your pool & fitness studio?
Yes, our fitness studio and pool are open but capacity is limited. Reservations for these amenities can be made with the front desk upon arrival.

What food and beverage options are available during my stay?
We’re thrilled to announce Aura Waterfront Restaurant + Patio‘s reopening. The restaurant reopened with a globally-inspired small plates menu and revitalized interior. Open daily for breakfast & dinner, we hope to see you soon! We also offer a seasonal menu at breakfast and dinner through Inn-Room Dining.  In accordance with the Provincial Health Officer’s strong recommendation, face masks are required in the public places of the Inn.

Is your in-room spa service still available?
Although our in-room spa services are not available, our team can assist with finding alternative spa services.

Do you have any specials or deals?
We always offer great rates when you book directly with us. Check out our packages & deals and sign up for our newsletter for exclusive offers

Will you still have dry cleaning services?
Yes, dry cleaning services are available. Our pricing list and a laundry bag are located in your guestroom closet. Kindly fill out the form, give us a call and place the laundry bag outside your door.

Can I have someone visit me in my room?
The current Provincial Health Order states that social gathering (people not included in your household) are not permitted

Can I still enjoy the garden?
Yes, our newly landscaped & award winning gardens are open

Do I have to self-isolate if I’m travelling to Canada?
Information about travelling to Canada can be found here.

Where can I find more information about the border measures and travel restrictions in place?
Information about current border measures and travel restrictions can be found here.

What are you doing to encourage physical distancing?
Our hotel is following provincial health authority guidelines to promote and encourage physical distancing. Additional measures include, informational signage, floor decals, and installation of physical distancing screens.

What kind of air handling unit does my room have?
I’m concerned about recycled air.What kind of chemicals are used to clean my room?
Each Guestroom has its own HVAC system, meaning that there is no recirculated air through a centralized system.

Are your staff wearing masks and gloves?
Yes, our staff are required to wear a mask throughout the hotel and that we require all guests to wear a mask in our common areas.

Do I need to bring my own sanitizer and wipes?
Sanitizer is provided in our public areas and available for purchase. Guests are encouraged to travel with their own sanitizer and other personal protective equipment.

Do you have masks and gloves available for guests to wear?
Masks are available for purchase through our Front Desk.

Are you still helping with luggage?
Although bell services will not be provided, luggage carts will be available for guest use, and if further assistance with luggage is needed, a member of our team will be able to assist.

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