Bellperson

Bellperson04212025 / FULL-TIME / Posted 2025-04-21

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Summary of Position:
As the first and last impression of Inn at Laurel Point, the Bellperson position is an integral part of ensuring Guest satisfaction. The primary responsibility of a Bellperson is to provide engaging, personalized and anticipative service in all interactions with an aim to exceed guest needs and expectations.

Responsibilities:

• Assist guests with luggage, escort incoming guests to their destination, assist group & tour arrivals and departures, valet guest vehicles
• When needed, operate hotel shuttle transporting Guests and/or equipment while complying with municipal regulations and hotel procedures
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Provide exceptional guest service to our guests
• Assist with all evening house duties including guest room deliveries, turn down service and addressing guest room cleanliness and maintenance concerns
• Assist in maintaining the Inn and its public spaces in a clean and presentable fashion at all times
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that the Inn at Laurel Point Service Standards are adhered to in an effort to consistently offer the best service possible
• Ensure all aspects of work station, including storage area and communication log is maintained clean, organized and up to date
• Energize the Inn at Laurel Point brand by promoting guest loyalty and local recognition
• All other duties as assigned

Qualifications:

• Previous Bellperson and/or valet experience an asset
• Passion for guest service
• Excellent interpersonal skills
• Excellent time management skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Knowledge of Fidelio Opera systems, Word, Excel an asset
• Exceptional knowledge of Victoria and Surrounding area and attractions
• A resourceful personality
• Must be able to multitask & consistently deliver top quality service in a fast paced work environment
• Must be a team oriented & motivated individual
• Must be able to embrace the 4 core values of the Laurel Point Inn: Excellence, Respect, Curiosity and Stewardship
• Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and evening shifts. Must be fully available to work weekdays, weekends and statutory holidays
• Must be able to lift up to 50lbs
• Must possess a Class 5 BC driver’s license
• Ability to drive standard vehicles an asset
• Upon hire, must provide driver’s abstract to determine driver’s record
• Must be legally permitted to work in Canada

Reports To: Front Office Manager