Front Desk Agent

FrontDeskAgent09172025 / FULL-TIME / Posted 2025-09-17

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Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.”  As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.

Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
• Assist both internal and external guests to the best of your abilities
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications:

• Previous experience as a hotel Front Desk Agent an asset
• Previous multi-line telephone and reservations experience an asset
• Previous experience with OPERA Property Management System or other Property Management Systems an asset
• Previous cash handling and processing experience an asset
• Working knowledge of Word, Excel and other computer related programs an asset
• Passion for guest service
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Exceptional knowledge of Victoria and Surrounding area and attractions an asset
• A resourceful personality
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

Job Requirements:

• Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
• Must be fully available to work weekdays, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be legally permitted to work in Canada

Reports To: Front Office Manager and Guest Services Manager

Closing Date: Please submit your application as soon as possible as applications are reviewed daily