Frequently Asked Questions

Check-in is at 4:00 PM

Check-out: 11:00 AM

You sure can. Just speak with our Front Desk team when you arrive and we’ll do our best to accommodate your request, based on availability. A small fee may apply.

Most bookings can be changed or cancelled up to 24–48 hours before your stay—depending on the rate and offer. Just check your confirmation email, and if you have any questions, give us a call at 1-800-663-7667.

Yes—a valid credit card is required to secure your booking. We’ll pre-authorize your card at check-in to cover room, taxes, and incidentals. You can pay at check-out with a credit card, debit, cash, or an Inn at Laurel Point Gift Card. (Just a heads-up: we can’t accept prepaid debit cards or cash for the pre-authorization)

We’re here 24/7. You can reach us at 1-800-663-7667 or email us at reservations@laurelpoint.com.

Very! We welcome families with:

• Family rooms and suites
• On request: step stool, potty, diaper genie, baby bath, kids’ bathrobes, and playpens
• Kids’ menus at Aura and through In-Room Dining
• A scavenger hunt, board games, and local tips for family fun

Yes, connecting rooms are available. Please make your request in advance, as availability is limited.

Yes—our housekeeping team offers daily service. You can also opt out if you prefer a more private stay (just use your door sign).

Yes, each guest room includes a personal safe tucked inside the closet.

We do! We offer great seasonal packages and our e-newsletter subscribers receive exclusive best offers. Sign up here to stay in the loop.

We do! Gift cards are available and can be used at the hotel, Aura Waterfront Restaurant + Patio, or Duo Café Bakery.

Thrifty Foods and Red Barn Market are just a 15-minute walk away in James Bay. You’ll also find a liquor store, pharmacy, and convenience stores in the area. Little Gem Convenience Store is just 5 minutes away on the corner of Montreal and Superior.

There’s one on our Lobby level, right by the Front Desk in Grab & Go area.

Absolutely! Our Front Desk team will happily store your bags—before check-in, after check-out, or anytime in between.

You bet, we offer secure gated bike storage for long term stays and if you’re popping into Duo Café Bakery, we have short term parking by our entrance.

Nope. We’re a 100% smoke-free property—balconies and patios included. Just ask our team to point you to a nearby designated smoking spot.

We sure do! We’re part of Stash Hotel Rewards, so you can earn and redeem points for free nights here and at hundreds of great independent hotels across North America.
(And don’t worry—we’re still the same locally owned, proudly independent hotel you know and love. This program just helps us reward guests in a way that fits our values and yours.)

Yes! Some of our most-loved items are available at shop.laurelpoint.com.

Contact us within 30 days of departure. Our Lost & Found team will do their best to locate your item. Please contact our Reservations team at 1-800-663-7667 or reservations@laurelpoint.com.

So glad you asked! Aura Waterfront Restaurant + Patio is where local flavours and harbour views meet from breakfast through dinner. We highly recommend making a reservation.

In the mood for something quick or casual? Duo Café Bakery in our lobby serves up locally roasted coffee, house-baked treats, and light fare to-go or to stay. No reservations needed.

Prefer to stay in? In-room dining is available daily with a curated menu of guest favourites delivered right to your door.

If you’re venturing out, our Front Desk team is happy to share local dining recommendations—they know all the neighbourhood gems.

You betcha. You’ll find menus in your room or take a look here.

Yes! Duo Café Bakery in our lobby serves coffee, tea, sandwiches, and house-baked pastries, made from scratch daily.

We have two wings with distinct styles:

• Laurel Wing rooms are more comfortable and classic, with views of the city, harbour, or gardens.
• Erickson Wing suites are more spacious with modern lines, private balconies, and panoramic views.

Questions on what room is right for you? Take a look at our Rooms page for photos, features, and more.

The Laurel Wing is our original side – classic, cozy, and welcoming. The Erickson Wing was designed by renowned architect Arthur Erickson and is a little more luxe, with larger layouts and sleek design touches.

Breakfast is included with some of our packages, and can be added during booking or on arrival, but is not included with the standard room rates. À la carte breakfast is served at Aura Waterfront Restaurant + Patio, and Duo Café Bakery offers both dine-in and grab-and-go options.

Yes, all rooms and public spaces are air conditioned, and all guest rooms have individual climate control.

Every room is equipped with a mini-fridge and Nespresso coffee machine, but there are no kitchenettes. Select suites also include wet bars for added convenience.

Yes, every room has a Nespresso coffee machine. For drip coffee and specialty drinks, visit Duo Café Bakery in the lobby.

While we don’t have self-serve laundry on site, we do offer dry cleaning service. Need a nearby laundromat? Our Front Desk team can point you in the right direction.

Yes. We have accessible guest rooms in our Erickson Wing featuring roll-in showers and mobility-friendly layouts. Our front desk team also has an accessibility guide, which outlines all nearby businesses with an accessibility component.

Yes, fast, free Wi-Fi is available throughout the hotel. To log in, simply enter your room number and last name.

Yes. We welcome dogs and cats—maximum of two pets per room. A fee of $30 per night applies (maximum $90 per every 7 nights).

We do not have a dedicated business center, but our Front Desk team is happy to assist with printing (black and white or colour).

Yes, we have several parking options:

• Hourly on-site parking is $4 per hour
• Underground self-parking: $28 per night, maximum clearance: 6 feet 2 inches
• Over-height parking is available off-property nearby; our Bell Team can assist with directions.
• 6 EV charging stations available
• Complimentary parking is included with select packages

• Victoria International Airport (YYJ): ~35-minute drive
• Swartz Bay Ferry Terminal: ~45-minute drive
• Harbour Air Seaplanes: 25-minute scenic flight from Vancouver or Richmond to downtown Victoria
• Black Ball Ferry (Coho): 90-minute ferry from Port Angeles to downtown Victoria—just two blocks from the hotel
• FRS Clipper: 3-hour passenger ferry from Seattle, arriving three blocks from the hotel
• Kenmore Air (from Seattle): 30-minute floatplane to Victoria’s Inner Harbour
• Helijet (from Vancouver): 35-minute helicopter to Victoria’s Outer Harbour

Taxis and rideshares are available as well. For more info see our Getting Here page.

We’re located on the Inner Harbour in downtown Victoria, BC—just a 5-minute walk from the BC Legislature and Fisherman’s Wharf.

You betcha! We’re within walking distance of shops, restaurants, museums, and the scenic waterfront path.

We don’t have a hotel shuttle, but most guests find they don’t need one. We’re just steps from downtown, and many local tours like Butchart Gardens and Malahat Skywalk pick up nearby. If you’re arriving by air, passengers flying with Kenmore Air, Harbour Air, or Helijet have the option to be dropped off right at our door by the airline.

We have a heated indoor pool that is open daily from 8:00 am – 10:00 pm. We don’t have a hot tub onsite, but we do have spa-style bathrooms in many rooms and suites (hello, soaker tubs).

Yes, we have a fitness studio with cardio and strength equipment open 24/7.

Plus, you’re just steps from the David Foster Harbour Pathway—perfect for a jog or walk with a view.

While we do not have an on-site spa, we offer in-room wellness amenities upon request including yoga mats, and can assist in arranging mobile massage services.

We do—and we love doing it. Whether it’s a wedding, board meeting, or celebration, we have flexible event spaces, catering from our culinary team, and a dedicated planning crew to help everything run smoothly.
Take a peek at our event spaces or reach out for more details.

We love that you’re thinking ahead, but all food and drink must be provided through the hotel. Outside catering isn’t permitted. Take a peek at our catering menus to see what our culinary team can whip up for your event.

Not directly—but we partner with the pros at SW Event Technology and highly recommend them for anything audio-visual. They know our spaces inside and out.

It is! Here’s what we offer:
• $4 per hour for on-site parking
• $28 per night for underground self-parking (max clearance: 6’2”)
• Over-height parking available nearby—our Bell Team will point you in the right direction
• 8 EV charging stations on-site

We can host up to 200 guests in our largest event spaces—the Terrace Ballroom and Spirit Rooms. Smaller rooms are perfect for more intimate gatherings.

Generally, no—but some packages (like our wedding packages) do come with a few extras. You can explore those here.

That depends on your plans! We’ve got a variety of spaces suited to everything from board meetings to big celebrations. Browse your options here, or get in touch and we’ll help you pick the best fit.

We do! Group rates vary depending on your dates and group size. Reach out to our Sales team and we’ll put together the best option for you.

Absolutely. We work with some wonderful local partners and would be happy to share our preferred vendor list—just get in touch with our Sales & Events team for the latest version.